Concentrix Work at Home FAQs

Table of Content

• Sorry, we are unable to process your request, please call +1 800-344-3000 US or +1 513-458-1300 INT'L
• Secure Payments
• WFH is here to stay says Concentrix, how will the industry retain clients and prove their value?
• What Can You Do With Time Doctor?
• What Outsourcing Firms Can Do to Retain Clients Post-COVID

We do not make employment offers from any type of social media platform. Instead, would engage with you directly and follow up our discussions with documentation.

The work at home industry is booming and rapidly changing the business world as we know it. Our growing transition to WAH models has convinced us that the work at home platform provides the greatest variety of talent, flexibility and cost efficiency globally. One of the great concerns for clients in a remote work setting is the thought of staff being ‘fluid’ .

Sorry, we are unable to process your request, please call +1 800-344-3000 US or +1 513-458-1300 INT'L

This review explores the scheme in full, so you can decide if it’s the right fit to suit your business needs. With a fully or mainly remote workforce, this can translate to significant savings in terms of rent and maintenance costs on physical premises. Having staff who work at home can also be beneficial to the employers; they don’t have to set up a physical area to house extra staff, which is especially helpful if there is limited office space available. Working from home is becoming an increasingly popular way of forging your career, and ever more employers are offering it as an option. Customer Experience is all the ways a customer connects with a company and how they perceive those interactions. In team sports, “home team advantage” describes the psychological advantage the home team is said to have over the visiting team because of playing in familiar facilities and in front of supportive fans.

Both full-time and part-time positions are available, so you can choose a pattern that suits you; hours are also flexible since different businesses will have different support needs and schedules. The application process differs slightly from state to state, but all employees have to meet certain criteria, regardless of where they’re from. Much of their output is focused on training staff, but they also provide high levels of assistance in many areas.

Secure Payments

Secure Payments enables non-verbal entry of credit card information via a secure IVR and masks it on the advisor desktop, eliminating advisor exposure to sensitive customer data. With Concentrix Work At Home, you can quickly react to unplanned events, meet seasonal demands, and support volume surges, with an expanded, experienced hiring pool aligned to your brand. Adding home advisors to a brick-and-mortar contact center is seamless, and with Concentrix’s skilled workforce management team, we can provide over 90% schedule optimization and 10-20% lower TCO. We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff. “The clients are ones who prefer it the employees also want it,” said Concentrix executive Michael Montero, who added that both customer and staff satisfaction ratings had significantly increased under a remote setup. This is to ensure that they can deliver high levels of support to businesses, and continue to build on the strides the company has already made in their areas of interest.

Hi, my name is Neil Johnson, and I have been running my business from the comfort of my own home for the last 10 years. With having so much experience in working from home, I feel as though I can make a positive impact on other people’s home working setup. They are a legitimate company with a wealth of experience and an impressive client roster, so you can at least be sure they’re not going to swindle you either way. Concentrix is in many ways a pioneer of remote working practices, proving that it is possible to run a business virtually, ever since it introduced the scheme in the mid-2000s. Concentrix is a respected business with many high-profile clients, so you can be sure that their methods are sound.

WFH is here to stay says Concentrix, how will the industry retain clients and prove their value?

The company offers many advantages, but there are also some reasons why it may not be suitable for everyone. They do not provide equipment for their workers, who have to front these costs themselves. However, workers don’t necessarily need to have any higher qualifications, which allows people to apply without having a university degree that many other positions would stipulate they have. Additional equipment may need to be purchased after you’ve been offered the job, so the manager will let you know if this is the case. This makes it easy for companies to identify a) the correct user, and b) any unauthorized access attempts. You might be worried about how safe your data is if everything is done digitally, but the truth is that Concentrix takes a number of precautions to keep things secure.

The opportunity lies in the ability to adapt and find new ways to create value in the relationship with clients, where face-to-face supervision may be limited. Technology can bridge the gap to surface the crucial insight to continue to deliver a market-leading service. Concentrix Work At Home employees are assigned to teams, where they are able to assist businesses remotely. The company guarantees a seamless service, despite the fact that all liaison is carried out off-site. We believe supporting our clients and their customers shouldn't be limited by location, so we've built a remote culture that meets the demands of today's radically changing business landscape. To complement our Work At Home solution, Concentrix Secure Payments offers additional protection for customer payment transactions.

Prior to completion of the form, please access the Concentrix Applicant Data Protection Notice, which will provide you information on how your personal data is processed. The Concentrix Work From Home system provides its workers the opportunity to help out clients entirely remotely. Employees can control their working environment more easily than they can in an office setting, and they don’t have to compete with the levels of noise they would experience in a normal call center. As with any work from home situation, both businesses and employees can save money, with reduced commuting and premises costs.

We’ve briefly touched on the sorts of services that the Concentrix Work At Home scheme provides, but here we will go through them in more detail now. It also opens up the opportunity for people in far away locations to work for the company – even from different countries. Online, over the phone, in the cloud, and beyond—wherever customers are, we're there. We have work from home opportunities available across the globe in many of the countries we operate in.

It offers a Work At Home opportunity, which claims to give clients the freedom to “react to unplanned events, meet seasonal demands, and support volume surges”. Concentrix is a company that provides business services, helping other businesses to increase their engagement and performance. Ph.indeed.com needs to review the security of your connection before proceeding. Ca.indeed.com needs to review the security of your connection before proceeding. You’ll be helping customers who’re having problems with their services.

Being proactive in communicating tardiness goes a long way to making clients feel reassured. On the day the Government ordered the country’s outsourcing firms to report back to the office, industry leader Concentrix decided to let its employees keep working from home, despite losing PEZA tax incentives by doing so. The internet access in your chosen work environment must be high-speed and reliable, and the company is able to test connectivity during the hiring process. In order to take calls, from both the business and clients, employees need to have their own dedicated phone, whether it’s a landline or a cell. From front-line talent who support customers, to product managers, digital innovators, executive leaders, and more, at Concentrix, you'll be sure to find the right remote role to fit your career goals and aspirations.

What Outsourcing Firms Can Do to Retain Clients Post-COVID

Understanding our recruiting process is essential to protecting yourself from online recruiting scams, which are on the rise. Please take a moment to review our recruiting process, common recruiting schemes, and what you can do to report activity you believe is fraudulent. On that note, here are a few tips for outsourcing firms to ensure they are retaining clients post-COVID. Be aware that scammers may try to take advantage of you by impersonating Concentrix or Concentrix personnel in order to access money or personal information and offer false employment opportunities in our name.

In a way, their approach can be described as holistic, because it takes every aspect of a business into account. There is additional security installed on the virtual desktop to protect data, and all usage is monitored to identify potential breaches. Gain insights to help you shape your future work at home strategy for delivering exceptional CX. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.

Remote work has changed the game and clients may be justifiably concerned about some staff adopting an out-of-sight-out-of-mind mentality. Workday analytics and other tools are an effective way to identify areas where staff may benefit from additional support or training. Be it the chance to provide one-on-one coaching or pinpoint personal issues impacting productivity, tracking staff performance and behaviors can lead to happier staff and better results. In a remote work setting, it can also help identify and solve internet connectivity issues that may otherwise go unnoticed or consciously concealed. The ability to recognize a drop in productivity becomes harder in remote teams if managers do not have line-of-sight supervision.

Work At Home is a key strategy for business continuity planning, removing the single point of failure that a centralized service location can represent. Only after the employment offer and your acceptance would we then ask you to provide documentation to confirm that you are who you say you are. We will never ask you for money as part of the recruiting and onboarding process. If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job.